Privacy Policy for JedRepair.com

1. Our Commitment to Your Privacy

JedRepair.com (“we,” “us,” “our”), operated by Bilal Refrigeration, is dedicated to protecting the privacy of our customers and website visitors (“you,” “your”). This Privacy Policy outlines how we collect, use, process, disclose, and safeguard your personal information when you visit our website (JedRepair.com) or use our appliance repair services.

We are committed to processing your information in accordance with the Personal Data Protection Law (PDPL) of Saudi Arabia. Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

2. What Information Do We Collect?

We collect information that you voluntarily provide to us and information that is automatically collected when you interact with our website.

a) Personal Data You Disclose to Us

• Identity and Contact Information: Your full name, telephone number, email address, and physical address in Jeddah for service appointments.
• Service Request Information: Details about the appliance requiring service (e.g., type, brand, model, age), a description of the fault, and any relevant history you provide.
• Communications: Any information you provide when you contact us via our contact form, email, or phone. We may keep a record of that correspondence.

b) Data We Collect Automatically

• Log and Usage Data: When you access JedRepair.com, our servers automatically record information that your browser sends. This may include your IP address, browser type and settings, the date and time of your request, and how you interacted with our website.
• Cookies and Similar Technologies: We use cookies to collect information about your browsing activities and to distinguish you from other users. This helps us provide you with a good experience and allows us to improve our site. For more details, please see our Cookie Policy in Section 8.
• Location Data: We may use your IP address to infer your general location (e.g., city) to provide relevant service information. We only collect your precise address when you provide it for a service booking.

3. How and Why We Use Your Information

We use the personal information we collect for various purposes, based on a lawful basis for processing.

• To Fulfill Our Service Obligations:
  • Purpose: To schedule and dispatch technicians, diagnose appliance issues, perform repairs, and process payments.
  • Lawful Basis: Fulfilling our contractual agreement with you.
• To Communicate Effectively:
  • Purpose: To respond to your inquiries, provide service quotes, send appointment reminders and updates, and request feedback.
  • Lawful Basis: Our legitimate interest in providing excellent customer service.
• For Business Operations and Improvement:
  • Purpose: To analyze website usage to improve our site’s functionality, user experience, and service offerings.
  • Lawful Basis: Our legitimate interests in maintaining and improving our business.
• For Legal and Compliance Reasons:
  • Purpose: To comply with applicable laws and regulations in Saudi Arabia, and to protect our legal rights.
  • Lawful Basis: Compliance with a legal obligation.

4. Who We Share Your Information With

We do not sell your personal information. We only disclose your information in the following circumstances:

• Our Employees and Technicians: Your information is shared internally with our team on a need-to-know basis to perform the requested services.
• Legal Authorities: We may disclose your information if required by law, court order, or governmental regulation within the Kingdom of Saudi Arabia.

5. How Long We Keep Your Information

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Typically, service records are kept for a period of up to [e.g., 2-5 years] to handle any warranty claims or follow-up issues.

6. How We Protect Your Information

We have implemented appropriate administrative, technical, and physical security measures designed to protect the security of any personal information we process. We take reasonable steps to protect your data from loss, misuse, unauthorized access, disclosure, alteration, and destruction. However, please remember that no method of transmission over the Internet is 100% secure.

7. Your Rights Under the PDPL

Under the Saudi Arabian Personal Data Protection Law (PDPL), you have rights regarding your personal data, including:

• The Right to Know: You have the right to be informed about how we collect and process your data.
• The Right of Access: You have the right to request a copy of the personal information we hold about you.
• The Right to Correction: You have the right to request that we correct any inaccurate or incomplete information.
• The Right to Request Destruction: You may have the right to request the deletion of your personal data under certain conditions.
• The Right to Withdraw Consent: Where we rely on your consent to process your data, you have the right to withdraw it at any time.

To exercise any of these rights, please contact us using the information in Section 9.

8. Cookie Policy

Our website, JedRepair.com, uses cookies to enhance your browsing experience. Cookies are small text files placed on your device. We use them to:

• Remember your preferences.
• Understand how you use our site.
• Help our site function correctly.

You can set your browser to refuse all or some browser cookies. However, if you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

9. Contact Us

If you have any questions, comments, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us:

• Company Name: JedRepair.com (Operated by Bilal Refrigeration)
• Address: Abdul Rahman Al Dakhil Street, Al Nahda District, Jeddah, 23525, Saudi Arabia
• Email: info@jedrepair.com
• Phone: +966 56 526 2591

10. Changes to This Privacy Policy

We may update this policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top.